@inbook {763821,
	title = {Skeptical patients: Performance, Social Capital and Culture},
	booktitle = {The Trust Crisis in Healthcare;  Causes, Consequences and Cures},
	year = {2007},
	pages = {32-48},
	publisher = {Oxford University Press},
	organization = {Oxford University Press},
	address = {New York},
	author = {Norris, Pippa}
}
